APA Citation

Fitzsimmons, J. A. (2006). Service management: Operations, strategy, and information technology [5th ed.]. Mc Graw-Hill.

Chicago Style Citation

Fitzsimmons, James A. Service Management: Operations, Strategy, and Information Technology [5th Ed.]. Mc Graw-Hill, 2006.

MLA Citation

Fitzsimmons, James A. Service Management: Operations, Strategy, and Information Technology [5th Ed.]. Mc Graw-Hill, 2006.

Warning: These citations may not always be 100% accurate.