Buttle, F. (2007). Customer relationship management [Manajemen hubungan pelanggan]: Concepts and tools. Bayumedia.
Chicago Style CitationButtle, Francis. Customer Relationship Management [Manajemen Hubungan Pelanggan]: Concepts and Tools. Bayumedia, 2007.
MLA CitationButtle, Francis. Customer Relationship Management [Manajemen Hubungan Pelanggan]: Concepts and Tools. Bayumedia, 2007.
Warning: These citations may not always be 100% accurate.