ANALISIS PENGARUH KUALITAS LAYANAN ( RELIABILITY, RESPONSIVENESS, ASSURANCE, EMPATHY, TANGIBLE) TERHADAP KEPUASAN SPBU PADA PT PERTAMINA (PERSERO) TERMINAL BAHAN BAKAR MINYAK REWULU
| Main Author: | KURNIAWAN TONY |
|---|---|
| Format: | TEXT |
| Language: | Indonesia |
| Published: |
Gramedia
2013
|