Qualitative techniques to investigate how patients evaluate dentists: a pilot study
Most previous studies have portrayed patient satisfaction as a rather simple outcome based solely on patient perceptions. The goal of this pilot study was to determine if evidence could be found to support the view that patient evaluation is a more complex process better explained by drawing on t...
| Main Author: | Newsome PRH, Wright GH |
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| Format: | Koleksi Audio Visual |
| Language: | Bahasa Inggris |
| Published: |
Blackwell Synergy
2000
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| Subjects: | |
| Online Access: |
http://oaipmh-jogjalib.umy.ac.idkatalog.php?opo=lihatDetilKatalog&id=93030 |
| Summary: |
Most previous studies have portrayed patient satisfaction
as a rather simple outcome based solely on patient perceptions. The goal of this
pilot study was to determine if evidence could be found to support the view that
patient evaluation is a more complex process better explained by drawing on the
theories of ‘disconfirmation of expectations’ and ‘attribution’. Methods: A qualitative
methodological approach was chosen with data collection being achieved by
means of four focus group interviews comprising a total of 25 participants (16
women and 9 men, mean age 43.8 years, standard deviation of 14.45) representing
a wider population of adults (over the age of 18) who had attended for dental
treatment within the previous 12 months. |
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