Qualitative techniques to investigate how patients evaluate dentists: a pilot study
Most previous studies have portrayed patient satisfaction as a rather simple outcome based solely on patient perceptions. The goal of this pilot study was to determine if evidence could be found to support the view that patient evaluation is a more complex process better explained by drawing on t...
| Main Author: | Newsome PRH, Wright GH |
|---|---|
| Format: | Koleksi Audio Visual |
| Language: | Bahasa Inggris |
| Published: |
Blackwell Synergy
2000
|
| Subjects: | |
| Online Access: |
http://oaipmh-jogjalib.umy.ac.idkatalog.php?opo=lihatDetilKatalog&id=93030 |
| id |
oai:lib.umy.ac.id:93030 |
|---|---|
| recordtype |
oai_dc |
| spelling |
oai:lib.umy.ac.id:930302021-06-16T13:12:32ZQualitative techniques to investigate how patients evaluate dentists: a pilot studyNewsome PRH, Wright GH Most previous studies have portrayed patient satisfaction as a rather simple outcome based solely on patient perceptions. The goal of this pilot study was to determine if evidence could be found to support the view that patient evaluation is a more complex process better explained by drawing on the theories of ‘disconfirmation of expectations’ and ‘attribution’. Methods: A qualitative methodological approach was chosen with data collection being achieved by means of four focus group interviews comprising a total of 25 participants (16 women and 9 men, mean age 43.8 years, standard deviation of 14.45) representing a wider population of adults (over the age of 18) who had attended for dental treatment within the previous 12 months.Blackwell Synergy2000Koleksi Audio Visual Bahasa Inggrishttp://oaipmh-jogjalib.umy.ac.idkatalog.php?opo=lihatDetilKatalog&id=93030 |
| institution |
Universitas Muhammadiyah Yogyakarta |
| collection |
Perpustakaan Yogyakarta |
| language |
Bahasa Inggris |
| topic |
|
| spellingShingle |
Newsome PRH, Wright GH Qualitative techniques to investigate how patients evaluate dentists: a pilot study |
| description |
Most previous studies have portrayed patient satisfaction
as a rather simple outcome based solely on patient perceptions. The goal of this
pilot study was to determine if evidence could be found to support the view that
patient evaluation is a more complex process better explained by drawing on the
theories of ‘disconfirmation of expectations’ and ‘attribution’. Methods: A qualitative
methodological approach was chosen with data collection being achieved by
means of four focus group interviews comprising a total of 25 participants (16
women and 9 men, mean age 43.8 years, standard deviation of 14.45) representing
a wider population of adults (over the age of 18) who had attended for dental
treatment within the previous 12 months. |
| format |
Koleksi Audio Visual |
| author |
Newsome PRH, Wright GH |
| author_sort |
Newsome PRH, Wright GH |
| title |
Qualitative techniques to investigate how patients evaluate dentists: a pilot study |
| title_short |
Qualitative techniques to investigate how patients evaluate dentists: a pilot study |
| title_full |
Qualitative techniques to investigate how patients evaluate dentists: a pilot study |
| title_fullStr |
Qualitative techniques to investigate how patients evaluate dentists: a pilot study |
| title_full_unstemmed |
Qualitative techniques to investigate how patients evaluate dentists: a pilot study |
| title_sort |
qualitative techniques to investigate how patients evaluate dentists: a pilot study |
| publisher |
Blackwell Synergy |
| publishDate |
2000 |
| url |
http://oaipmh-jogjalib.umy.ac.idkatalog.php?opo=lihatDetilKatalog&id=93030 |
| _version_ |
1702756805495488512 |
| score |
14.79448 |