Managing Services: Using Technology to Creat Value
| Main Authors: | Davis, Mark M., Heineke, Janelle |
|---|---|
| Format: | TEXT |
| Language: | eng |
| Published: |
New York:Mc Graw Hill
2003
|
| Subjects: | |
| Online Access: |
http://opac.lib.ugm.ac.id/index.php?mod=book_detail&sub=BookDetail&act=view&typ=htmlext&buku_id=663697&unit_id=1 |