Services Marketing: Integrating Customer Focus Across the Firm
| Main Author: | Zeithaml, Valarie A., Bitner, Mary Jo |
|---|---|
| Format: | Buku Teks |
| Language: | Bahasa Inggris |
| Published: |
McGraw-Hill
2006
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| Subjects: | |
| Online Access: |
http://oaipmh-jogjalib.umy.ac.idkatalog.php?opo=lihatDetilKatalog&id=25100 |