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Services Marketing: Integrating Customer Focus Across the Firm

Main Author:	Zeithaml, Valarie A., Bitner, Mary Jo
Format:	Buku Teks
Language:	Bahasa Inggris
Published:	McGraw-Hill 2006
Subjects:	Jasa Pemasaran
Online Access:	http://oaipmh-jogjalib.umy.ac.idkatalog.php?opo=lihatDetilKatalog&id=25100

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