The virtual customer: a new paradigm for improving customer relations in libraries and information services
ix Preface For several years now, the concept of “virtual client†or “virtual customer†has been part of the world of libraries and information services. Librarians indeed have tamed the computer for a long time now, and what we find in libraries are now third and even fourth generation’s...
| Main Author: | K. G. Saur, Sueli Mara Soares Pinto Ferreira Réjean Savard |
|---|---|
| Format: | eBook |
| Language: | Bahasa Inggris |
| Published: |
ifla
2005
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| Subjects: | |
| Online Access: |
http://oaipmh-jogjalib.umy.ac.idkatalog.php?opo=lihatDetilKatalog&id=50550 |