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Customer relationship management (manajemen hubungan pelanggan)::concepts and tools

Main Authors:	Buttle, Francis, Basuki, Indro
Format:	TEXT
Language:	ind
Published:	Malang:Bayumedia Publishing 2007
Subjects:	Pelayanan pelanggan
Online Access:	http://opac.lib.ugm.ac.id/index.php?mod=book_detail&sub=BookDetail&act=view&typ=htmlext&buku_id=223189&unit_id=1

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